Privacy Policy

Last Updated: April 5, 2024

Introduction

Welcome to Callback, where your privacy is not just a policy; it's our commitment to you. This Privacy Policy serves as a blueprint for how we collect, use, protect, and share your personal information across the Callback platform. This encompasses our website located at callback.ph, any associated mobile applications, and digital services (collectively referred to as "Callback"). Whether you're an aspiring actor, a talent scout, or someone passionate about the performing arts, understanding how your data is handled is crucial.

Our policy is designed with your privacy in mind, ensuring transparency and control over your personal information. We're here not just to comply with legal requirements but to earn your trust by safeguarding your data with the utmost care. By using Callback, you're agreeing to the practices described in this document. If you do not agree with the terms of this Privacy Policy or the Terms of Use, you should immediately stop using or visiting Callback.

1. The Information We Collect and Use

At Callback, our mission is to provide a seamless and efficient platform for talents and casting professionals to connect. In pursuit of this mission, we collect and utilize personal data with utmost consideration for your privacy and in strict compliance with Philippine data protection laws, notably the Data Privacy Act of 2012 (Republic Act No. 10173). This section outlines the types of personal data we collect, how we use it, and the measures we take to protect it.

Personal Data Collection
When you engage with Callback, whether by registering an account, creating a talent or employer profile, or subscribing to our services, you voluntarily provide us with personal data. This may include, but is not limited to, your name, email address, contact details, and location. Such information enables us to tailor our services to your needs and preferences.

For transactions involving payments, such as posting casting notices or subscribing for membership, we collect billing information to process these payments securely.

In line with ensuring a trustworthy community, we may request a copy of your government-issued identification, such as a driver’s license or passport. This helps us verify your identity and ensure compliance with age restrictions, thereby fostering a safe platform for all users.
Data from Third Parties
Occasionally, to enrich our services and fulfill your requests effectively, we may gather information from third-party sources. This could include public databases and social media platforms, among others, to verify the information you provide and maintain the integrity of our platform.
Usage Information
As you navigate through Callback, we log your activity on our platform, including interactions with content, ads, and other users. This data, captured through cookies, web beacons, and similar technologies, helps us understand your preferences and improve your experience on our site.
Communication Data
When you use Callback’s messaging feature to interact with other users, we collect and store these communications to facilitate seamless conversation and support within our community.
Cookies and Tracking Technologies
Callback employs cookies to personalize your browsing experience and collect data that aids in improving our service. While most browsers offer options to control cookies, please note that disabling cookies may affect the functionality of our platform.
Information from External Sources
We may also obtain information about you from external sources, always ensuring such actions are in compliance with applicable laws. This information helps us to better understand our users’ needs and enhance our offerings accordingly.

In all instances, our collection, use, and disclosure of your personal data are governed by the principles of transparency, legitimate purpose, and proportionality, as mandated by the Data Privacy Act of 2012. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and ethically.

2. How Callback Uses Your Data

At Callback, we are committed to providing a platform that not only connects talent with opportunities but also respects and protects your privacy. Here’s how we use the personal data we collect from you:

  • To Establish Your Account: We use your information to create and manage your account, enabling you to access and utilize Callback's full range of features.
  • Personalization: We aim to tailor your experience on Callback, including showing you relevant job postings and opportunities based on your preferences and location.
  • Responding to Your Needs:Whether it's handling your queries, managing your account, or receiving your feedback, we use your data to ensure your needs are met promptly and accurately.
  • Improving Our Services: Your feedback and interaction with the platform help us understand user needs, enabling us to enhance Callback for everyone.
  • Safety and Security: We prioritize the integrity and safety of our platform, using your data to safeguard Callback and its users.
  • Communication: We use information about our users to promote engagement, membership, and opportunities through Callback, across our properties, and on other platforms.
  • Advertising and Measurement: To provide relevant advertising and measure its effectiveness, we may use your data directly or through third-party partners, both on and off our platform.
  • Age Verification: We verify that account holders meet age requirements to comply with legal obligations, ensuring a safe environment for all users.
  • Identity Verification: To protect our community, we may use your data to verify identities and maintain the platform's security.
  • Disclosure for Legal Reasons:Your Personally Identifiable Information may be disclosed as part of a corporate transaction or if required by law, including for legal proceedings or to protect our rights or the safety of individuals.
  • Monitoring and Enforcement:While we reserve the right to monitor content and enforce our Privacy Policy and Terms of Use, we aim to do so with respect for user privacy and freedom of expression.
  • Protecting Rights and Safety:We may share your information with third parties if necessary to address illegal activities, enforce our policies, comply with legal obligations, protect our rights, or safeguard public safety.

Our use of your personal data is guided by our commitment to your privacy, the legal landscape in the Philippines, and the principles of transparency and responsibility. We are dedicated to managing your information with care and respect, ensuring that Callback remains a trusted and secure platform for all users.

3. How Callback Shares Information

Talent Profile Sharing
At Callback, you have control over the visibility of your talent profile. You can choose to make it fully visible to all users and publicly discoverable online, or you can opt to make it visible only to logged-in users. You can adjust your profile settings at any time to change the information you've shared with us or the public.
Messaging and Communication
Callback enables you to share information with others through our messaging system. When you contact Callback customer support via email or messaging, we store your communication details to assist you effectively.
Community Participation
Engaging in Callback community forums allows you to post messages that are stored on our servers. These messages become accessible to other Callback users and may also be visible online, fostering a vibrant and supportive community.
Casting Notices
Posting casting notices on Callback involves sharing specific details that may include personally identifiable information. By choosing to post a casting notice, you agree to share this information with Callback users and to make your notice discoverable online, expanding the reach of your casting call.
Sharing with Designated Parties
You have the flexibility to share your data with parties you designate. For instance, applying to a casting notice allows you to share personal data with the casting director. Similarly, inviting a user to apply to your casting notice shares relevant information with them.
Engaging Service Providers
Callback collaborates with third-party service providers for various purposes like market research, product development, and marketing efforts. These partners may access personal information as needed, but are bound by confidentiality agreements to safeguard your data.
Data Processing
Callback works with data processors for technology support, analytics, marketing, and identity verification to enhance our services while adhering to privacy laws. These processors are carefully chosen to ensure they meet our data protection standards.
  • Technology and Infrastructure: We partner with processors to maintain and support our platform.
  • Analytics and Reporting: To understand user behavior and improve our service, we share data with analytics platforms.
  • Marketing: We engage with marketing firms to conduct email marketing and other promotional campaigns, without buying or selling data unless explicitly directed by you for transactional purposes.
  • Identity Verification: We collaborate with external processors to verify user identities, ensuring platform safety and legal compliance.
Privacy Settings Management
You have the ability to manage the information you share through your account settings:
  • Private Talent Profile: Set your profile to private to restrict visibility to specific recipients of your applications.
  • Public Talent Profile: A public setting makes your profile accessible to all users on Callback and searchable online.
Engaging Service Providers
Callback collaborates with third-party service providers for various purposes like market research, product development, and marketing efforts. These partners may access personal information as needed, but are bound by confidentiality agreements to safeguard your data.
Regarding International Data Transfers
As Callback operates globally, data may be processed in different jurisdictions. We commit to protecting your personal data by adhering to applicable data protection laws, ensuring your privacy is respected regardless of where your data is processed.

This overview reflects Callback’s commitment to transparency in how we share and manage your data, empowering you to control your privacy while benefiting from our platform.

4. Children Under 18 and Data Protection

In alignment with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, Callback prioritizes the protection of personal information of individuals, especially minors under the age of 18. The Act underscores the importance of handling personal data with utmost care and integrity, ensuring privacy and safeguarding against misuse.

Parental Consent and Supervision
Callback does not knowingly collect, use, or disclose personal information from children under 18 without the explicit consent of their parents or legal guardians. We are committed to upholding minors' privacy rights and only engage in data processing activities that are lawful, fair, and transparent.
Engagement Rules for Minors:
  1. Account Creation: Only a parent or legal guardian may create an account for minors under 18 years old, explicitly agreeing to manage the profile on behalf of the minor.
  2. Verification: To ensure compliance and protect the minor's identity, Callback may require verification of the parent or guardian's consent. This process may involve submitting a government-issued ID or other official documentation to confirm the relationship and authority over the minor's account.
  3. Public Talent Profile: A public setting makes your profile accessible to all users on Callback and searchable online.
Information Collection and Use:
We collect information that is necessary for the use of Callback's services, such as name, contact details, and performance interests. This information is used strictly for creating a productive and secure user experience, facilitating opportunities in the performing arts industry.
Rights of Parents/Guardians:
  1. Review and Correction: Parents or guardians have the right to review the personal information collected from their minor and request corrections if necessary.
  2. Deletion: Upon request, Callback will delete any personal information regarding the minor, provided that the deletion does not conflict with any legal requirements or legitimate interests.
Compliance and Contact:
Callback adheres strictly to the Data Privacy Act of 2012, ensuring that our practices comply with national standards for data protection. Parents or guardians with questions or concerns about our privacy practices or their child's personal information may contact our designated Data Protection Officer.

5. Data Retention Policy

Callback respects the privacy and integrity of personal information provided by our users. In adherence to the Data Privacy Act of 2012 of the Philippines and relevant regulations, we commit to retaining personally identifiable information (PII) only for as long as it is necessary for the purposes for which it was collected. This includes fulfilling service requests, maintaining and enhancing our services, complying with our legal obligations, resolving disputes, and enforcing our agreements.

  1. Retention Period: Callback retains PII for the period permissible by law, which is determined by various factors including the nature of the information, the reason for its collection, and the applicable legal or operational retention needs.
  2. Review and Deletion: Users have the right to request access to their PII held by Callback to review, correct, update, or request deletion of their information at any time. We will evaluate such requests in accordance with applicable laws, ensuring that the integrity and privacy of the information are maintained.
  3. Data Management: Callback implements robust data management practices to ensure that users' information is handled securely and is protected against unauthorized access, alteration, disclosure, or destruction.
  4. Contact Information: Users may direct any inquiries or requests regarding their PII to Callback's designated contact point for data privacy matters. We are committed to promptly responding to user queries and to providing the necessary support to exercise their rights under the law.
Exercising Your Rights
To exercise your rights concerning your PII, or if you have any questions about our data retention practices, please contact us through the provided communication channels. Callback's commitment to privacy extends to ensuring that you have full control over your personal information in accordance with applicable privacy laws.

6. Links to Other Websites

Callback's Privacy Policy is explicitly applicable only to its website and services. This section acknowledges that the Callback platform may feature links to external websites not owned or controlled by Callback. It's important to clarify that such links do not imply an endorsement of the external sites by Callback, nor a review of their content.

When navigating to other websites via these links, the privacy practices and policies governing those sites will differ from those of Callback. As Callback does not have oversight or control over the privacy practices of these external sites, users are advised to directly consult the privacy policies of any external websites they visit to understand how their personal information may be used by those sites.

7. Security of Your Data

At Callback, the protection of your personal data is a top priority. We employ a comprehensive array of security measures and technologies designed to safeguard your personal information against unauthorized access, use, or disclosure. Our commitment to data security involves the implementation of industry-standard practices and procedures. However, it's important to recognize that no security system is infallible. While we strive to protect your personal data, we cannot guarantee its absolute security. Therefore, any data you provide to us is done at your own risk. We continuously work to enhance our security protocols to ensure your information is protected to the best of our ability.

8. How To Contact Us

Should you have any questions about our privacy practices, require assistance in a format accessible to individuals with disabilities, or wish to access, update, or delete your personal information, we encourage you to reach out to us. You can contact Callback's Legal Department at:

Callback, Inc.
Attn: Legal Department
125T Sofia Bellevue Capitol Hills
Old Balara Quezon City
Email: legal@callback.ph

We are committed to addressing your concerns and providing support regarding our privacy practices. For further inquiries or requests, feel free to contact us via email at legal@callback.ph. Our team is dedicated to assisting you with any privacy-related questions or concerns you may have.

9. Changes To The Privacy Policy

Callback reserves the right to amend this Privacy Policy at any time without direct personal notification. In case of substantial revisions, we will provide notice through appropriate channels, such as by displaying a notice on our website. By continuing to use Callback's services after these changes are posted, you agree to the revised policy. This approach ensures that our privacy practices remain transparent and that you stay informed about how we handle and protect your personal information.